AAll our web-hosting plans are backed by our 24/7 support team, which is available for technical assistance only. Sales, invoicing and general information is normally only available during normal office hours: Mon – Fri 8.00am to 5.00pm (excluding bank and public holidays).

AAll our shared web-hosting plans come with a “no questions asked” 14 day money back guarantee. Limited only to the hosting package. It does not include any setup fees, domain names, transfers, addons or any other extras (if applicable).

AWe use Paypal to handle our payments, including payment by credit card. All transactions are completed off-site during checkout in Paypal’s own secure environment.

AYou can cancel your account or service associated with your account at any time. Before submitting a cancellation request, please ensure you have copies of all files you want to keep. Once your account is cancelled your files and documents will be deleted.

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We offer migration assistance to transfer your services from another host for cPanel accounts. Transferring your account to us can be an easy process with zero downtime if done properly. To do so you only need a little preparation and allow for about 3-4 days overlap between the two hosts. Your primary concern is having control of your domain names. This is paramount as you will need to be able to change the nameservers for the domain name.

AThe short answer is no! The domain market is very competitive, we feel it’s much better for the client to have the ability to shop around for the best deal. It’s then a simple matter of just pointing your domain to our nameservers.